Our Commitment to Your Privacy

Last Updated: July 2026

Your privacy is important to us. This Privacy Policy explains how Azro Limited collects, uses, stores and protects your personal information when you visit our Website, contact us, book a showroom experience or enquire about our products and services.

We have written this Privacy Policy in plain English so you can understand what information we collect, why we collect it and how we use it.

Introduction

Azro Limited is committed to handling personal information responsibly, securely and transparently.

This Privacy Policy applies to the Website located at www.azro.co.uk, and to personal information we collect when you contact us directly by email, telephone, Website form or showroom booking form.

We process personal information in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable privacy legislation.

Who We Are

Azro Limited is the data controller responsible for the personal information collected through this Website and through our direct communications with you.

Company Name: Azro Limited
Registered Office: Unit 1D, Oak Tree Business Park, Austin Close, Kingskerswell, Newton Abbot, Devon, TQ12 5GJ
Company Number: 07154809
Telephone: 0333 344 8240
Email: info@azro.co.uk
Website: www.azro.co.uk

For any questions about this Privacy Policy or how Azro handles personal information, please contact us at info@azro.co.uk.

Scope of This Privacy Policy

This Privacy Policy applies whenever you interact with Azro through our Website or contact us directly.

This includes when you:

• Visit our Website.
• Submit an enquiry using one of our contact forms.
• Book a showroom experience.
• Contact us by email or telephone.
• Request a quotation or consultation.
• Become a customer of Azro.
• Interact with us as an architect, interior designer, builder, electrician, supplier or professional partner.

This Privacy Policy does not apply to third-party websites that may be linked from our Website. We encourage you to review the privacy policies of any external websites before providing personal information.

The Information We Collect

The information we collect depends on how you choose to interact with us.

Information You Provide

When you contact us or complete one of our online forms, we may collect:

• Your name.
• Your email address.
• Your telephone number.
• Your postal address.
• Your company name, where applicable.
• Your job title or professional role, where applicable.
• Your project address or installation location.
• Details of your enquiry.
• Your preferred appointment dates or contact times.
• Information about your smart home, home cinema or property project.
• Any additional information you choose to provide.

Showroom Bookings

If you book a showroom experience using Microsoft Forms, we may collect additional information to help us prepare for your visit.

This may include:

• Your preferred appointment date and time.
• Details about your project.
• The technology or services you are interested in.
• Accessibility requirements you choose to share.
• Any additional notes relevant to your appointment.

Project Information

As part of an enquiry, consultation or project, you may choose to provide information relating to your property or technology requirements.

This may include details about:

• Home cinema rooms.
• Smart home automation systems.
• Lighting control.
• Multi-room audio.
• Video distribution.
• Automated blinds and curtains.
• CCTV and security systems.
• Home networking and WiFi.
• New build, renovation or existing property requirements.

Technical Information

When you browse our Website, certain technical information may be collected automatically.

This may include:

• Your IP address.
• Your browser type and version.
• Your operating system.
• Your device type.
• The pages you visit.
• The date and time of your visit.
• Your approximate geographical location.
• Your referring website.
• Website usage statistics.

This information helps us improve the performance, security and usability of our Website.

How We Collect Your Information

We collect personal information in several ways, depending on how you interact with us.

Information may be collected when you:

• Browse our Website.
• Complete an Elementor contact form.
• Submit a Microsoft Forms showroom booking.
• Contact us by email.
• Telephone our office.
• Visit our showroom.
• Request information about our products or services.
• Request a quotation.
• Become a customer.

We only collect information that is relevant to your enquiry, booking or the services we provide.

How We Use Your Personal Information

We only process personal information where we have a lawful basis to do so under UK data protection legislation.

Depending on your interaction with us, we may use your information to:

• Respond to your enquiry.
• Arrange consultations and showroom appointments.
• Prepare quotations and proposals.
• Deliver our products and services.
• Communicate with you throughout your project.
• Provide customer support.
• Maintain project records where reasonably necessary.
• Improve our Website and user experience.
• Monitor Website performance.
• Protect the security of our Website.
• Comply with our legal, accounting and regulatory obligations.

We will never sell, rent or trade your personal information.

Our Lawful Bases for Processing

UK data protection legislation requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we rely on one or more of the following lawful bases.

Legitimate Interests

Most enquiries submitted through our Website are processed because we have a legitimate interest in responding to enquiries and providing information about our products and services.

Contract

Where you request a quotation, purchase products or engage our services, we process your information to take steps before entering into a contract or to fulfil our contractual obligations.

Consent

Where required by law, we will ask for your consent before placing non-essential cookies or processing information for optional purposes. You may withdraw your consent at any time.

Legal Obligation

In certain circumstances, we may process personal information to comply with legal, accounting or regulatory obligations.

Website Analytics

Understanding how visitors use our Website helps us improve the information we provide, enhance the user experience and maintain the performance of the Website.

We currently use the following services:

• Google Analytics 4.
• Google Tag Manager.
• Google Search Console.

These services collect anonymous or pseudonymised information about how visitors use our Website, including pages visited, time spent on the Website, device information and general location data.

Where required by law, analytics cookies will only be activated after you have provided your consent through our cookie banner.

Further information about how Google processes personal information can be found at https://policies.google.com/privacy.

Cookies

Our Website uses cookies and similar technologies to ensure it functions correctly, improve performance and help us understand how visitors use our Website.

Some cookies are essential for the operation of the Website and cannot be disabled. Others are optional and will only be used where you have given your consent.

Further information is available in our Cookie Policy.

Microsoft Forms

Bookings for our showroom experience are managed using Microsoft Forms.

Information submitted through Microsoft Forms is processed securely by Microsoft in accordance with their own privacy practices.

Before submitting information through Microsoft Forms, you may wish to review Microsoft’s Privacy Statement at https://privacy.microsoft.com/.

Azro only accesses the information necessary to arrange and manage your booking.

Who We Share Your Information With

We treat your personal information with care and confidentiality.

We do not sell, rent or trade your personal information.

Where necessary, we may share information with trusted third parties that help us operate our business or deliver our services.

• Website hosting providers.
• Website maintenance and technical support providers.
• Microsoft, where you submit information through Microsoft Forms.
• Google, where analytics services are enabled with your consent.
• Professional advisers, including accountants, legal advisers and insurers where required.
• Government or regulatory authorities where disclosure is required by law.

Any third party processing personal information on our behalf is expected to maintain appropriate security measures and process information only in accordance with applicable data protection legislation.

How Long We Keep Your Information

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and regulatory requirements.

As a general guide:

• General enquiries are normally retained for up to 24 months.
• Customer project information is retained for as long as reasonably necessary to support the products and services we provide.
• Financial records are retained in accordance with applicable legal and accounting requirements.
• Website analytics data is retained in accordance with the settings configured within Google Analytics.

Where information is no longer required, it will be securely deleted or anonymised.

Keeping Your Information Secure

Protecting your personal information is an important part of our business. We take appropriate technical and organisational measures to safeguard the information we hold against unauthorised access, alteration, disclosure or destruction.

These measures may include:

• Secure HTTPS encryption across our Website.
• Password-protected systems and devices.
• Restricted access to personal information.
• Regular software updates and security monitoring.
• Secure handling and storage of customer enquiries and project information.

While we take reasonable precautions to protect your personal information, no method of transmitting information over the internet or storing information electronically can ever be guaranteed to be completely secure. We therefore encourage you to take appropriate precautions whenever you share personal information online.

International Transfers

Some of the third-party services we use may process personal information outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in accordance with UK data protection legislation. These safeguards may include recognised adequacy regulations, approved contractual clauses or other lawful transfer mechanisms.

Your Privacy Rights

Under UK data protection legislation, you have a number of rights regarding your personal information.

These rights include the ability to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request the deletion of your personal information where applicable.
• Request that we restrict the processing of your personal information.
• Object to the processing of your personal information in certain circumstances.
• Request a copy of your personal information in a portable format where applicable.
• Withdraw your consent where processing is based upon your consent.

If you wish to exercise any of these rights, please contact us using the details provided within this Privacy Policy.

We aim to respond to all legitimate requests within one calendar month, although this may be extended where permitted by law.

Third-Party Websites

Our Website may contain links to third-party websites for your convenience and additional information.

We are not responsible for the content, security or privacy practices of external websites. We recommend reviewing the privacy policies of any third-party websites before providing personal information.

Children’s Privacy

Our Website is intended for a general audience and is not specifically directed towards children.

We do not knowingly collect personal information from anyone under the age of 18. If you believe that a child has provided personal information through our Website, please contact us so we can investigate and, where appropriate, remove the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our business practices or the functionality of our Website.

The latest version will always be published on this page together with the date it was last updated.

How to Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, we would be pleased to hear from you.

Azro Limited
Unit 1D, Oak Tree Business Park
Austin Close
Kingskerswell
Newton Abbot
Devon
TQ12 5GJ

Telephone: 0333 344 8240
Email: info@azro.co.uk

Making a Complaint

We hope we can resolve any questions or concerns you may have regarding the way we process your personal information.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for upholding information rights.

Further information can be found at www.ico.org.uk.

Questions About This Policy?

If you have any questions about this Privacy Policy or how it applies to your personal information, please contact us using the details above. We will always do our best to answer your questions clearly, promptly and transparently.