Protecting Personal Information

Last Updated: July 2026

Azro Limited is committed to protecting the personal information entrusted to us by our customers, prospective customers, business partners and Website visitors.

This Data Protection Policy outlines the principles we follow when collecting, processing, storing and protecting personal information. It reflects our commitment to handling data responsibly, securely and transparently while complying with applicable UK data protection legislation.

Our Commitment

We recognise that personal information is valuable and should always be treated with care.

Our objective is to ensure that personal information is handled lawfully, fairly and securely throughout every stage of our business activities.

We are committed to continually reviewing our processes to maintain high standards of data protection and information security.

Our Data Protection Principles

Whenever we process personal information, we aim to ensure it is:

• Processed lawfully, fairly and transparently.
• Collected only for specified and legitimate purposes.
• Limited to the information genuinely required.
• Kept accurate and, where necessary, up to date.
• Retained only for as long as reasonably necessary.
• Protected using appropriate technical and organisational security measures.
• Processed in accordance with the rights of individuals.

Personal Information We Process

Depending on the services we provide and the way you interact with us, we may process personal information including:

• Contact information.
• Project information.
• Property information.
• Appointment details.
• Business correspondence.
• Website usage information.

Further information is available within our Privacy Policy.

How We Protect Information

We take appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

These measures may include:

• Secure Website encryption.
• Password-protected systems.
• Restricted access to personal information.
• Secure storage of electronic records.
• Regular software and security updates.
• Appropriate backup procedures.

Security measures are reviewed periodically as technology and business requirements evolve.

Confidentiality

We treat all personal information as confidential and only allow access where it is necessary to carry out legitimate business activities.

We do not sell or knowingly disclose personal information to third parties except where required to provide our services, comply with legal obligations or where permission has been given.

Data Retention

We only retain personal information for as long as it is reasonably necessary to fulfil the purpose for which it was collected, including satisfying legal, contractual, accounting and regulatory requirements.

When personal information is no longer required, we aim to ensure it is securely deleted, destroyed or anonymised using appropriate methods.

Working With Third Parties

From time to time, we work with carefully selected third-party service providers who help us operate our business and deliver our services.

Where these organisations process personal information on our behalf, we take reasonable steps to ensure they apply appropriate security measures and comply with applicable data protection legislation.

Examples may include:

• Website hosting providers.
• Website maintenance providers.
• Cloud-based software providers.
• Professional advisers, including accountants and legal advisers.
• Technology providers that support our business operations.

Data Accuracy

We take reasonable steps to ensure the personal information we hold is accurate, relevant and, where necessary, kept up to date.

If we become aware that information is inaccurate or incomplete, we will take appropriate steps to correct or update it.

If you believe any information we hold about you is incorrect, please contact us so that we can update our records.

Individual Rights

We respect the rights provided to individuals under UK data protection legislation.

Where applicable, individuals may request to:

• Access their personal information.
• Correct inaccurate information.
• Request deletion of personal information.
• Restrict the processing of personal information.
• Object to certain types of processing.
• Request a copy of their information in a portable format.

Requests will be considered and responded to in accordance with applicable legislation.

Data Breaches

Although we take appropriate steps to protect personal information, no organisation can eliminate every potential risk.

If we become aware of a personal data breach, we will investigate the incident promptly, take appropriate remedial action and, where required by law, notify the Information Commissioner’s Office (ICO) and affected individuals.

Training and Awareness

We recognise that good data protection relies upon awareness and responsible working practices.

We are committed to maintaining appropriate procedures and ensuring that anyone handling personal information on behalf of Azro understands the importance of protecting it appropriately.

Continuous Improvement

Data protection is an ongoing responsibility rather than a one-time exercise.

We regularly review our policies, procedures and technical measures to ensure they remain appropriate for our business, our customers and the technology we use.

Where improvements are identified, we will implement them as part of our commitment to continual improvement.

Related Policies

This Data Protection Policy should be read alongside our:

• Privacy Policy.
• Cookie Policy.
• Website Terms of Use.
• Accessibility Statement.

Together, these documents explain how Azro manages personal information, operates its Website and protects the privacy of visitors and customers.

Contact Us

If you have any questions about this Data Protection Policy or how Azro manages personal information, please contact us.

Azro Limited
Unit 1D, Oak Tree Business Park
Austin Close
Kingskerswell
Newton Abbot
Devon
TQ12 5GJ

Telephone: 0333 344 8240
Email: info@azro.co.uk

We are committed to handling all enquiries relating to data protection promptly, professionally and transparently.