Support Packages
At Azro we understand the importance of your smart home systems working as expected. Like all complex systems they require regular servicing and updates to ensure reliability. We have developed one of the industry leading approaches to support, with a range of support packages to suit all systems.
Standard
This package suits customers looking for a Reactive service that is available when needed 24/7, 365 days a year. When you hit a problem, you will be able to access a dedicated support team able to help you get your issue resolved.
Standard Package includes:
- 24/7 Email and Chat support
- Remote Training on your system
- Annual System 'Health Check'
- Critical Updates applied remotely
£75 per month
Enhanced
This package offers our Pro-Active monitoring service offering you Peace of Mind that your system is being checked for issues 24 hours a day, 7 days a week in the background. Our enhanced processes mean we can often be notified of potential problems before they arise.
Enhanced Package includes the following:
- 24/7 Email and Chat support
- Remote Training on your system
- Annual System 'Health Check'
- Critical Updates applied remotely
- Pro-Active Monitoring
- Programming Alterations
- 24/7 Phone Support
£150 per month
Bespoke
Offering ultimate flexibility and Peace of Mind, we have created a Bespoke offering for customers who find they have multiple properties with us, or those wanting to benefit from an 'on site' support package.
A Bespoke Package typically includes the following:
- 24/7 Email and Chat support
- Remote Training on your system
- Annual System 'Health Check'
- Critical Updates applied remotely
- Pro-Active Monitoring
- Programming Alterations
- 24/7 Phone Support
- On Site Support
- Discount for Multiple Properties